All our orders are dispatched via Royal Mail. Our aim is to process your orders as quickly as possible.
Please note: some delays are expected due to the current situation and the volume of mail couriers are dealing with.
We Offer FREE UK standard delivery on orders over £50
You should receive your order within 3 to 5 working days.
Orders to Europe are charged £9.95 for postage.
Please allow 5 – 7 working days for delivery to Europe.
Please note the following items cannot be shipped internationally:
Nail Varnish or polish over 30ml
Perfumes and aftershaves and sanitisers
Pick Up in Store
You can choose to collect your online order in store free of charge, 6 days per week. All Click and Collect orders will be available to collect from either of our stores:
Moonflower - 55 High Street, Stroud, GL5 1AS
Moonflower Too - 13 High Street, Stroud, GL5 1AZ
When collecting, please bring along your order details.
We are open 9.30-5pm Monday - Saturday.
To help keep our staff and other customers safe, we kindly ask that you wear a mask where required, sanitise and observe social distancing. Thank you.
As part of our commitment to the environment, we re-use packaging where-ever possible. Your order will still be packed with care and love.
Delivery QueriesMy order has not arrived, where is it?
If your order has not reached you within our estimated delivery period, it could be for the following reasons:
• Royal Mail has experienced a delay
• Royal Mail has made a delivery attempt and has left you a calling card
• Your parcel has been left with a neighbour or left in the safe place that you specified when placing your order
If none of the above apply or you still cannot locate your package, please email firstname.lastname@example.org or phone 01453 759297